Crisis Communication

When an emergency occurs, the need to communicate is immediate. If business operations are disrupted, customers will want to know how they will be impacted. Regulators may need to be notified and local government officials will want to know what is going on in their community. Employees and their families will be concerned and want • Read More »

Incident Management

Lessons learned from disaster events such as Super storm Sandy prove that when a major incident occurs, multiple disaster recovery, business continuity & crisis management plans are likely to be invoked simultaneously. It is imperative that the Business Continuity Planning and IT Disaster Recovery process be guided by some basic Incident Management requirements to assure plans • Read More »

Emergency Response

Emergency response procedures should be incorporated into the organizations enterprise-wide business continuity plan and serve and aligned with the organizations incident management framework. Disaster Preparedness, Response and Recovery Hazard Analysis and Risk Assessments Threat Assessments Mitigation Planning Command and Control EOC Vulnerability and Capability Assessments Crisis Management Safety and First Aid Training, Exercises and Drills Embedding • Read More »

Crisis Communications

An important component of the preparedness program is the crisis communications plan. A business must be able to respond promptly, accurately and confidently during an emergency in the hours and days that follow. Many different audiences must be reached with information specific to their interests and needs. The image of the business can be positively • Read More »

BCM Framework

All businesses face the threat of an unplanned business interruption. While the causes vary from natural disasters to IT service interruptions, many organizations lack the capability to respond in an effective way. As a result, thousands of businesses large and small are crippled every year by unplanned business interruptions. However, there are cost effective protections • Read More »